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Thanks Frank for framing the issues. This discussion has...
The moderated community for social CRM and customer service professionals
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- Peter Auditore
- Dave Brock
- Jon Burg
- John Burton
- Robin Fray Carey
- Barry Dalton
- Vanessa DiMauro
- Frank Eliason
- Maggie Fox
- Max Gladwell
- Paul Greenberg
- Douglas Hanna
- Jesus Hoyos
- Shep Hyken
- Mark Johnson
- Esteban Kolsky
- Brent Leary
- Mitch Lieberman
- Pam Moore
- Jennifer Roberts
- Brian Vellmure
- C.B. Whittemore
Becky Carroll is the President and Founder of Petra Consulting Group focused on WOW customer experiences. More »
John Hernandez is a Vice President and General Manager in Cisco's Enterprise, Commercial and Small Business Division. More »
Jesus Hoyos Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer and blogger for the Latin American region. More »
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. More »
Brent Leary is Co-founder & Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. More »
Alyson Stone is Manager of Customer Programs and Publications for Assistly. More »
Emily Yellin is an author, journalist, and contributor to the NY Times. More »
Social Media Results Conference: Engage. Communicate. Measure. Profit.
When: Wed, 2012-05-23 08:30
Interactive Communication for the Transport Industry
When: Tue, 2012-07-10 08:23
INBOUND 2012
When: Mon, 2012-08-27 08:00
Excellence in Customer Service: Supporting Better Quality and Delivery of Service
When: Wed, 2012-09-26 08:00
Book Now Book Now Excellence in Customer Service: Supporting Better Quality and Delivery of Service
When: Wed, 2012-09-26 11:58
“Great article! You have really given us a lot to think about here. Employees are like customers sometimes and managers and business owners do need to learn to define who they are and what they are about. When looking at employees as sports betting owners can have a brand new perspective on how to handle them and treat them at times. id = "ap19r"; bgcolor = "#943465"; showstats = "den"; n ...”
“This is a great article that depicts the world as it really is today concerning technology and how customers use it. Businesses should be ready at the drop of a hat to provide the right information. The academy that knows how to utilize technology such as smart phones to provide relevant information that their customers are looking for will be the ones who are most successful. id = ...”