About Social Media Today
Profile
Adam Metz
Bio:
Adam Metz is the author of the new book "The Social Customer," about how brands can use social CRM to acquire, monetize, and retain fans, friends, and followers. He is the VP of business development at the social concept where he has consulted with nearly 100 companies. The Social concept's Customer Community, at http://metz.customerhub.net offers a no-cost 9-hour training course on social customer relationship management.
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The moderated community for social CRM and customer service professionals
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- Peter Auditore
- Dave Brock
- Jon Burg
- John Burton
- Robin Fray Carey
- Barry Dalton
- Vanessa DiMauro
- Frank Eliason
- Maggie Fox
- Max Gladwell
- Paul Greenberg
- Douglas Hanna
- Jesus Hoyos
- Shep Hyken
- Mark Johnson
- Esteban Kolsky
- Brent Leary
- Mitch Lieberman
- Pam Moore
- Jennifer Roberts
- Brian Vellmure
- C.B. Whittemore
Becky Carroll is the President and Founder of Petra Consulting Group focused on WOW customer experiences. More »
John Hernandez is a Vice President and General Manager in Cisco's Enterprise, Commercial and Small Business Division. More »
Jesus Hoyos Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer and blogger for the Latin American region. More »
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. More »
Brent Leary is Co-founder & Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. More »
Alyson Stone is Manager of Customer Programs and Publications for Assistly. More »
Emily Yellin is an author, journalist, and contributor to the NY Times. More »
Social Media Results Conference: Engage. Communicate. Measure. Profit.
When: Wed, 2012-05-23 08:30
Interactive Communication for the Transport Industry
When: Tue, 2012-07-10 08:23
INBOUND 2012
When: Mon, 2012-08-27 08:00
Excellence in Customer Service: Supporting Better Quality and Delivery of Service
When: Wed, 2012-09-26 08:00
Book Now Book Now Excellence in Customer Service: Supporting Better Quality and Delivery of Service
When: Wed, 2012-09-26 11:58
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