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Posts by Lawrence Byrd 
Becky Carroll is the President and Founder of Petra Consulting Group focused on WOW customer experiences. More »
John Hernandez is a Vice President and General Manager in Cisco's Enterprise, Commercial and Small Business Division. More »
Jesus Hoyos Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer and blogger for the Latin American region. More »
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. More »
Brent Leary is Co-founder & Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. More »
Alyson Stone is Manager of Customer Programs and Publications for Assistly. More »
Emily Yellin is an author, journalist, and contributor to the NY Times. More »
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“Great article! You have really given us a lot to think about here. Employees are like customers sometimes and managers and business owners do need to learn to define who they are and what they are about. When looking at employees as sports betting owners can have a brand new perspective on how to handle them and treat them at times. id = "ap19r"; bgcolor = "#943465"; showstats = "den"; n ...”
“This is a great article that depicts the world as it really is today concerning technology and how customers use it. Businesses should be ready at the drop of a hat to provide the right information. The academy that knows how to utilize technology such as smart phones to provide relevant information that their customers are looking for will be the ones who are most successful. id = ...”