About Social Media Today
The world's best thinkers on energy & climate
The world's best thinkers on the urban future
The world's best thinkers on business intelligence & data analytics
The world's best thinkers on the healthy enterprise
The world's best thinkers on healthcare
The world's best thinkers on sales and marketing
The world's best thinkers on venture funding and growth
The world's best thinkers on e-government and open democracy
The world's best thinkers on social media
The world's best thinkers on CRM and customer service
Follow:
What are your customers saying about you? Your market? Listening and engagement is becoming a critical piece of the marketing mix. It affects everything from the sales funnel to customer support to media-mix modeling. Social media is the key to your digital strategy. Start those engines 
The moderated community for social CRM and customer service professionals
Advertisement
Becky Carroll is the President and Founder of Petra Consulting Group focused on WOW customer experiences. More »
John Hernandez is a Vice President and General Manager in Cisco's Enterprise, Commercial and Small Business Division. More »
Jesus Hoyos Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer and blogger for the Latin American region. More »
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. More »
Brent Leary is Co-founder & Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. More »
Alyson Stone is Manager of Customer Programs and Publications for Assistly. More »
Emily Yellin is an author, journalist, and contributor to the NY Times. More »
When: Tue, 2012-05-22 08:30
When: Tue, 2012-07-10 08:23
When: Mon, 2012-08-27 08:00
When: Wed, 2012-09-26 08:00
When: Wed, 2012-09-26 11:58
