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This evening, I spoke at the Social Media Week London event on social analytics. Thank you to everyone who attended for your questions and thoughts! I shared some of the key things companies need to be tracking in order to deliver great customer service through social channels. The slides from my talk are embedded below.
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When: Tue, 2012-05-22 08:30
When: Tue, 2012-07-10 08:23
When: Mon, 2012-08-27 08:00
When: Wed, 2012-09-26 08:00
When: Wed, 2012-09-26 11:58
