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Jesus Hoyos

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About Jesus Hoyos:

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JesusHoyos.com

Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer and blogger for the Latin American region (JesusHoyos.com, LLC). Jesús started his CRM career as consultant in 1990 at Data Code, now SemaTree, a CRM software vendor. He is Partner and co-founder of Solvis Consulting, a consulting firm that specializes in providing services in the execution of Customer Relationship Management strategies. Throughout his career he has assisted clients, vendors, and team members with business processes, requirements, project management, quality assurance, business cases and best practices. Before founding Solvis, he was the Regional Domain Partner for Customer Management Solutions in Latin America for Cambridge Technology Partners. Jesús is also co-founder of Customers Forever, LLC, a company dedicated to promote CRM in Latin America. At Solvis, he has worked with high profile international companies in Canada, United States and Latin America executing CRM strategies and implementing many business solutions. Jesus is also a co-founder of the Social Media Club Mexico City.

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Some of my CRM posts, presentations and podcasts in English

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Posted January 13, 2010 with 632 reads

Keywords: best practices, Call Center Management, Community Experience Management, crm, hoyos crm english, latinamerica, Mobile Support, podcast, Podcasts, social crm

CRM best practices are not always best practices for Latin American companies

We need collection processes and functionality as part of any CRM #crmlatam

How Iowa State University remembers me? A good example of managing the customer lifecycle

Managing International CRM Projects

7 Social Media Basic Steps

The State Of CRM in Latin America: Jesus Hoyos Speaks - Latin American Thought Leader

How to reach Latin American Customers using CRM

Defining Social CRM... our thoughts!

CRM in Latin America - CRM Evolution Conference

Podcast with Chris Brogan at IAB Conecta Mexico

Podcast: Salesforce Day in Mexico with Lindsey Armstrong

Interview with CRM Expert Jesus Hoyos Lexnet

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Other Posts by Jesus Hoyos

The Evolution of the Social Media Command Center in Latin America - April 27, 2012

CRM Idol Begins Today with Representation from Latin America and Spain. - August 15, 2011

10 Steps to integrate CRM and Social Media (#SocialCRM, #scrm) - May 9, 2011

Social CRM Comes to Spain: My podcasts with @bruceculbert, @ekolsky and @pgreenbe - March 10, 2011

Managing International CRM Projects - August 5, 2010

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“Great article! You have really given us a lot to think about here. Employees are like customers sometimes and managers and business owners do need to learn to define who they are and what they are about. When looking at employees as sports betting owners can have a brand new perspective on how to handle them and treat them at times. id = "ap19r"; bgcolor = "#943465"; showstats = "den"; n ...”

May 20th, 2012 by Scott.M

“This is a great article that depicts the world as it really is today concerning technology and how customers use it. Businesses should be ready at the drop of a hat to provide the right information. The academy that knows how to utilize technology such as smart phones to provide relevant information that their customers are looking for will be the ones who are most successful. id = ...”

May 19th, 2012 by Tyler.U

“What is the definition of loyalty you are using? you let the customer define what loyalty is? and whether or not they are loyal? what metrics are they using? over what period of time?this is not more than sensationalistic bs - not research. you cannot let the customer identify themselves as ...”

May 11th, 2012 by EstebanKolsky

“Hi Twieberneit,Thanks for taking a moment to pose the questions. Klout ...”

May 9th, 2012 by AllenMireles

“While the headline "If content is king context is queen" is a good catch phrase ...”

May 17th, 2012 by twieberneit

“very nice post lots of information on it... ”

May 16th, 2012 by Muhammad Asad

“Allen,you write "Klout calculates the value of your participation in social ...”

May 9th, 2012 by twieberneit

“Cheers Paul - my aim is to 'Delight'!!!!!!”

May 18th, 2012 by AndyHanselman

“I love great Giraffe stories :-)”

May 18th, 2012 by PaulSimon

“Brian - I searched for 'Augmented Engagement Strategy' and there were no ...”

May 14th, 2012 by IanKorman

“This is a great article that depicts the world as it really is today concerning ...”

May 19th, 2012 by Tyler.U

“Steve,Great blog and I enjoyed reading it. I think that you are spot on with a ...”

May 17th, 2012 by Lila_Elliott

“Great article! You have really given us a lot to think about here. Employees are like customers sometimes and managers and business owners do need to learn to define who they are and what they are about. When looking at employees as sports betting owners can have a brand new perspective on how ...”

May 20th, 2012 by Scott.M

“Thank you Robin. Are you planning on sharing the survey results? If so, when? ...”

May 19th, 2012 by DebraEllis

“Hi Gerry,My response to your comment is slow because I simply wasn't sure how ...”

May 19th, 2012 by DebraEllis

“Great piece, Debra. We've just fielded a survey on how much adoption of ...”

May 19th, 2012 by Robin Carey

“This is a great article that depicts the world as it really is today concerning ...”

May 19th, 2012 by Tyler.U

“Cheers Paul - my aim is to 'Delight'!!!!!!”

May 18th, 2012 by AndyHanselman

“I love great Giraffe stories :-)”

May 18th, 2012 by PaulSimon

“Steve,Great blog and I enjoyed reading it. I think that you are spot on with a ...”

May 17th, 2012 by Lila_Elliott

“Hi Twieberneit - thanks for the comment. You are likely correct. But rather ...”

May 17th, 2012 by domalley

“While the headline "If content is king context is queen" is a good catch phrase ...”

May 17th, 2012 by twieberneit

Advisory Panel

About the panel

Becky Carroll is the President and Founder of Petra Consulting Group focused on WOW customer experiences. More »

John Hernandez is a Vice President and General Manager in Cisco's Enterprise, Commercial and Small Business Division. More »

Jesus Hoyos Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer and blogger for the Latin American region. More »

Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. More »

Brent Leary is Co-founder & Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. More »

Alyson Stone is Manager of Customer Programs and Publications for Assistly. More »

Emily Yellin is an author, journalist, and contributor to the NY Times. More »

The Social Customer

Events

Social Media Results Conference: Engage. Communicate. Measure. Profit.

When: Tue, 2012-05-22 08:30

Interactive Communication for the Transport Industry

When: Tue, 2012-07-10 08:23

INBOUND 2012

When: Mon, 2012-08-27 08:00

Excellence in Customer Service: Supporting Better Quality and Delivery of Service

When: Wed, 2012-09-26 08:00

Book Now Book Now Excellence in Customer Service: Supporting Better Quality and Delivery of Service

When: Wed, 2012-09-26 11:58