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Jacob Morgan
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Interesting topic but I think most companies aren't...
@Barry First off thanks for your detailed post, much...
Definitely not the end of the world. Eventually...
@John No, I completely understand your point and...
No worries, not sure what sort of inaccurate information...
@John Sure it's great for Forrester since the analysts are...
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Becky Carroll is the President and Founder of Petra Consulting Group focused on WOW customer experiences. More »
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Jesus Hoyos Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer and blogger for the Latin American region. More »
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Social Media Results Conference: Engage. Communicate. Measure. Profit.
When: Wed, 2012-05-23 08:30
Interactive Communication for the Transport Industry
When: Tue, 2012-07-10 08:23
INBOUND 2012
When: Mon, 2012-08-27 08:00
Excellence in Customer Service: Supporting Better Quality and Delivery of Service
When: Wed, 2012-09-26 08:00
Book Now Book Now Excellence in Customer Service: Supporting Better Quality and Delivery of Service
When: Wed, 2012-09-26 11:58
“Great article! You have really given us a lot to think about here. Employees are like customers sometimes and managers and business owners do need to learn to define who they are and what they are about. When looking at employees as sports betting owners can have a brand new perspective on how to handle them and treat them at times. id = "ap19r"; bgcolor = "#943465"; showstats = "den"; n ...”
“This is a great article that depicts the world as it really is today concerning technology and how customers use it. Businesses should be ready at the drop of a hat to provide the right information. The academy that knows how to utilize technology such as smart phones to provide relevant information that their customers are looking for will be the ones who are most successful. id = ...”