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- Prem Kumar Aparanji
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Becky Carroll is the President and Founder of Petra Consulting Group focused on WOW customer experiences. More »
John Hernandez is a Vice President and General Manager in Cisco's Enterprise, Commercial and Small Business Division. More »
Jesus Hoyos Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer and blogger for the Latin American region. More »
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. More »
Brent Leary is Co-founder & Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. More »
Alyson Stone is Manager of Customer Programs and Publications for Assistly. More »
Emily Yellin is an author, journalist, and contributor to the NY Times. More »
Key Metrics for Social Customer Service (168 views)
Loyalty World Mexico
When: Tue, 2012-05-15 08:00
“Hi Pam, Well said! A brave post and I love the cheeky photo. It's good to expose many of the companies claiming that all you have to do is buy/grow fans and that the number of fans is everything. Of course it's not as you rightly point out - it's the active fans that will actually deliver value but only if you treat them well and provide value back. However once the "network effect" takes hold ...”
“Good insight. Thank you both Daniel and Mitch for sharing this.It is a missed opportunity for companies to think that they can copy-paste successful practices into their own organization and achieve the same results.Real innovation has to come from within and cannot be coppied. I compare this process with cliff climbing. To do this, you must be an extremely well-trained climber, with the right ...”