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The moderated community for social CRM and customer service professionals
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- Prem Kumar Aparanji
- Peter Auditore
- Dave Brock
- Jon Burg
- John Burton
- Robin Fray Carey
- Barry Dalton
- Meikah Delid
- Vanessa DiMauro
- Leigh Dow
- Frank Eliason
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- Max Gladwell
- Paul Greenberg
- Jesus Hoyos
- Mark Johnson
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- Brent Leary
- Mitch Lieberman
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- Marc Sokol
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Becky Carroll is the President and Founder of Petra Consulting Group focused on WOW customer experiences. More »
John Hernandez is a Vice President and General Manager in Cisco's Enterprise, Commercial and Small Business Division. More »
Jesus Hoyos Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer and blogger for the Latin American region. More »
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. More »
Brent Leary is Co-founder & Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. More »
Alyson Stone is Manager of Customer Programs and Publications for Assistly. More »
Emily Yellin is an author, journalist, and contributor to the NY Times. More »
January 29, 2012
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Loyalty World Mexico
When: Tue, 2012-05-15 08:00
“Of course, François, you shaped hard the reality. In fact as everybody uses "social" in anything that matters, increasing attention, audience and fashion, the goals are really different between "powering corps with social and 2.0 tools - collaboratives, wikis, blogs...-" that use "social" as a resource and meaning. And the "social business" that doesn't necessary use "social resources" but work ...”
“Indeed we are facing some big changes inside our world wide travel industry since the heavy use of social media. Things are reshaping and improving every year, you get more options for your traveling adventures, you get more speed and comfort, you can actually maximize a wonderful experience just by using the internet. It took me seconds to book one of the hotels near Denver airport and I didn't ...”