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Brian Vellmure

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About Brian Vellmure:

Principal/Founder

Initium LLC

Brian Vellmure is the principal and founder of Initium LLC, a strategic consulting firm specializing in increasing corporate value through customer focused business design. For more than a decade, Brian has been helping companies increase profitability through customer focused initiatives. He is an accomplished business leader, management consultant, speaker, and award winning and syndicated blogger. He is often referred to as a thought leader and pioneer in the emerging discipline(s) of Social CRM and Social Business.

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Paul Greenberg, Brent Leary, and Bill Band discuss Social CRM with 1to1 Media

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Posted November 18, 2009 with 188 reads

Keywords: social crm, social customer

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If you have the time, the videos below provide a great chance to listen to 3 industry experts discuss Social CRM.

Posted in crm, social crm, social media Tagged: billband, brentleary, crm, paulgreenberg, social crm

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Other Posts by Brian Vellmure

BlogWorld LA: The State of the Blogosphere & the New Media Wisdom Void (#BWELA) - November 8, 2011

Empowering Human Movements: 7 Observations about the State of Social Business - June 24, 2011

Networks, Signals, Reputation and Delight - April 20, 2011

The Future of Customer Relationships: Where is all this heading? - February 18, 2011

Kickstarting your Social CRM Initiative: 5 Fundamentals and 5 Immediate Opportunities to capitalize on - October 7, 2010

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“Susan G. Komen for the Cure supports breast and cervical cancer support financing, but not Planned Parenthood, if the financial books mean something. CEO Nancy Brinker shrugs it off, however, saying there has been a “gross mischaracterization” of the specifics. You can also read further: http://www.newsytype.com/14645-susan-g-komen-planned-parenthood/Health organizations must solely focus on ...”

February 8th, 2012 by kent

“It's a harsh world out there. Ever since I became I business owner I learned each of my lessons the hard way. I learned some interesting tricks though just by looking around. I don't use groupons for my business although I was tempted by the idea at some point but I do get inspiration from economic mechanism. I watched closely the baton rouge classifieds and that's what helped.”

February 4th, 2012 by dalle

“Of course, François, you shaped hard the reality. In fact as everybody uses "social" in anything that matters, increasing attention, audience and fashion, the goals are really different between "powering corps with social and 2.0 tools - collaboratives, wikis, blogs...-" that use "social" as a ...”

January 31st, 2012 by evidencesx

“There are a lot of good reasons to use social media not only for marketing but ...”

January 30th, 2012 by Cole.I

“It's a harsh world out there. Ever since I became I business owner I learned ...”

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“It's hard to compete with the internet, a lot of people already depend on it. ...”

February 10th, 2012 by dalle

“Susan G. Komen for the Cure supports breast and cervical cancer support ...”

February 8th, 2012 by kent

“Jonathan, this article is thoughtful and well written. I blieve the critical ...”

February 3rd, 2012 by LouPerseghin

“ Stand up and say something! We need to stop leaving after poor customer ...”

February 1st, 2012 by brookertooker84

“It's hard to compete with the internet, a lot of people already depend on it. The internet made the business competition to become a lot sharper. I recognized myself in your son's behavior, I do the same and I only started to use internet when I was in college. It's because of the internet that I ...”

February 10th, 2012 by dalle

“Susan G. Komen for the Cure supports breast and cervical cancer support ...”

February 8th, 2012 by kent

“It's a harsh world out there. Ever since I became I business owner I learned ...”

February 4th, 2012 by dalle

“Jonathan, this article is thoughtful and well written. I blieve the critical ...”

February 3rd, 2012 by LouPerseghin

“ Stand up and say something! We need to stop leaving after poor customer ...”

February 1st, 2012 by brookertooker84

“Of course, François, you shaped hard the reality. In fact as everybody uses ...”

January 31st, 2012 by evidencesx

“There are a lot of good reasons to use social media not only for marketing but ...”

January 30th, 2012 by Cole.I

“Indeed we are facing some big changes inside our world wide travel industry ...”

January 26th, 2012 by dalle

“If the trends continue the current flow, the customer is going to be online ...”

January 23rd, 2012 by dalle

“Tony - brilliant article. Perfectly stated.Because of everything you have said ...”

January 22nd, 2012 by KristinZhivago

Advisory Panel

About the panel

Becky Carroll is the President and Founder of Petra Consulting Group focused on WOW customer experiences. More »

John Hernandez is a Vice President and General Manager in Cisco's Enterprise, Commercial and Small Business Division. More »

Jesus Hoyos Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer and blogger for the Latin American region. More »

Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. More »

Brent Leary is Co-founder & Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. More »

Alyson Stone is Manager of Customer Programs and Publications for Assistly. More »

Emily Yellin is an author, journalist, and contributor to the NY Times. More »

The Social Customer

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Title: Lessons Learned: Susan G Komen Vs Their Public

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Title: Nissan Embraces Social Media to Improve Customer Experiences and Foster Advocacy

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Post date: February 6, 2012

Title: 'United Breaks Guitars' Made Dave Carroll a Customer Service Celebrity (video interview)

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Post date: February 6, 2012

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Title: More Social Customer Engagement Models That Don't Suck

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Title: Analysis: Top Social Media Trends for Customer Services in 2012

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Post date: February 8, 2012

Title: ‘United Breaks Guitars’ Launched Dave Carroll's Career in Social Media (video interview)

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Events

Is Twitter the New Help Line? Improving Customer Service with Social Media

When: Tue, 2012-02-14 12:00

Loyalty World Mexico

When: Tue, 2012-05-15 08:00