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5 Social Technology Predictions For 2012
Analog Likes. Facebook Likes aren't going to be limited to the web. HUGE implications for location and retail. Liking objects brings Path and Oink and everything else into the Facebook social graph in a new wonderful layer of objects and things. Oh yeah, and Liking songs and/or TV based on audio recognition -... [read more]
Are You Ready? Transforming Your Business for the Smarter Customer
Many businesses feel like they’re in an uphill race to keep up in our increasingly connected world. With social media sites and conversations multiplying like rabbits, and 24/7 access to learn about, shop for and buy stuff on mobile devices, the world of commerce is radically and irreversibly changing. [read more]
Apple’s Customer Service Secrets Revealed: A.P.P.L.E.
Photo: Steve Parker/Flickr (Creative Commons)
Apple now attracts more people to its stores in a quarter than Disney theme parks did in all of last year. The secrets behind their customer service acronym: A.P.P.L.E.. [read more]
Marketing and Life by GPS
When I turn on my GPS, but haven’t yet keyed in the destination address…I get the map on screen that just shows exactly where I am. From one perspective, this is cool. I mean, how cool that a satellite can pinpoint exactly where I am? Well, actually… it is not that cool. I mean, so what? That is old school technology. I already... [read more]
Mister, Can You Spare Some Change?
Because change seems to be hard to come by; and it's just plain hard to do. Now, I appreciate that, for most of you reading this, change is actually quaint and a tad bit on the boring side. If you're anything like me (God help you), disruption is more your speed. But, for the larger segment of business leadership,... [read more]
Using Automation to Empower the Human Connection
When tragedy strikes, the jolt to our humanity can be overwhelming — our sorrow and disbelief paralyzing. But after the initial shock and sadness, that same humanity kicks into action, looking for any way possible to help those affected by catastrophe. We are seeing this play out right now in the aftermath of the... [read more]
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Becky Carroll is the President and Founder of Petra Consulting Group focused on WOW customer experiences. More »
John Hernandez is a Vice President and General Manager in Cisco's Enterprise, Commercial and Small Business Division. More »
Jesus Hoyos Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer and blogger for the Latin American region. More »
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. More »
Brent Leary is Co-founder & Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. More »
Alyson Stone is Manager of Customer Programs and Publications for Assistly. More »
Emily Yellin is an author, journalist, and contributor to the NY Times. More »
Social Media Results Conference: Engage. Communicate. Measure. Profit.
When: Wed, 2012-05-23 08:30
Interactive Communication for the Transport Industry
When: Tue, 2012-07-10 08:23
INBOUND 2012
When: Mon, 2012-08-27 08:00
Excellence in Customer Service: Supporting Better Quality and Delivery of Service
When: Wed, 2012-09-26 08:00
Book Now Book Now Excellence in Customer Service: Supporting Better Quality and Delivery of Service
When: Wed, 2012-09-26 11:58
“Great article! You have really given us a lot to think about here. Employees are like customers sometimes and managers and business owners do need to learn to define who they are and what they are about. When looking at employees as sports betting owners can have a brand new perspective on how to handle them and treat them at times. id = "ap19r"; bgcolor = "#943465"; showstats = "den"; n ...”
“This is a great article that depicts the world as it really is today concerning technology and how customers use it. Businesses should be ready at the drop of a hat to provide the right information. The academy that knows how to utilize technology such as smart phones to provide relevant information that their customers are looking for will be the ones who are most successful. id = ...”