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community management

Questions That Matter To Facebook Community Managers

September 8, 2011 by Mac Ocampo
with 138 views
0
Image: Courtesy of author blog

In a new study from social media strategy firm Momentus Media called Engagement and Interaction: A Scientific Approach to Facebook Marketing, Facebook page administrators most frequently asked questions are all rolled down. [read more]

Dealing With Conflict in Your Online Community

May 26, 2011 by Blaise Grimes-Viort
with 76 views
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Photo: Expert Infantry/Flickr (Creative Commons)

Community managers have to tactfully steer discussions away from name calling and back into constructive opinions. It's not easy. 9 steps to cooling conversation. [read more]

Conversations with Community Managers: Brian Simpson of Roger Smith Hotel

May 13, 2010 by Rachel Happe
with 167 views
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The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR's Jim Storer joins forces with Voce's Doug Haslam to speak with people from a variety of industries about their efforts with community and social media... [read more]

Conversations with Community Managers (Episode #5) — Shwen Gwee: Social Pharma

April 29, 2010 by Rachel Happe
with 159 views
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The Community Roundtable has partnered with Voce Communications to produce a new podcast series, “Conversations with Community Managers.” In this series, TheCR's Jim Storer joins forces with Voce's Doug Haslam to speak with people from a variety of industries about their efforts with community and social media management.... [read more]

Ning To Close All Free Social Networks

April 20, 2010 by Christopher Carfi
with 311 views
5

  Wow.  In a move that will affect thousands of online communities, Ning announced yesterday that it was closing all of its "free" communities.  This announcement comes at the same time that Ning announced that it's laying off 70 individuals, or about 40% of its staff. There are a number of aspects to the implication of... [read more]

HIMSS, Social Media & Heathcare IT Community

March 24, 2010 by C.B. Whittemore
with 272 views
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Have you heard of HIMSS? It focuses on "transforming healthcare through IT" [i.e, information technology]. I hadn't until I started working with Awarepoint and discovered that HIMSS - the Healthcare Information and Management Systems Society - uses social media to promote its mission to the healthcare IT community. HIMSS recently... [read more]

Will you have a community to help with heavy lifting?

March 23, 2010 by DavidAlston
with 106 views
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Can you remember back in the days, those younger years, before kids, before a house, early in your career?  I still can (I'm getting old but my memory is still mostly intact).  Those were the days when you moved a couple times a year — to a new university apartment, then home, then to a first job apartment, then a... [read more]

The Social Contract: From Rousseau to Kevin Smith

March 9, 2010 by Brent Leary
with 632 views
2

  In 1762 Jean-Jacque Rousseau wrote a little book called The Social Contract.  As stated on the Wikipedia page for the book, Rousseau theorized about the best way in which to set up a political community in the face of the problems of commercial society.  The Social Contract argued that the people (and their general... [read more]

Raising Good Communities

February 16, 2010 by Rachel Happe
with 189 views
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I am not the first, nor will I be the last to equate community management to parenting.  Connie Bensen made the analogy and recently Simon Phillips wrote a post You Teach What You Accept that got at a similar behavior modeling aspect of community management.  It's a very apt analogy and it is a good way to think about... [read more]

Community Manager Appreciation Day #CMAD

January 25, 2010 by Rachel Happe
with 160 views
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This is not our idea but we think Jeremiah Owyang is on to something with his call for a Community Manager Appreciation Day.  Community Managers have tough and often under-appreciated responsibilities.  They are the glue that often keeps a community from going off the deep end, metaphorically speaking. They are the person... [read more]

Hiring A Social Media or Community Manager?

January 21, 2010 by Rachel Happe
with 224 views
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We recently had a member call on Hiring for Community Management and also discussed the topic at last week's #TheCRLive. It's a hot topic for a variety of reasons.  There is growing interest in the field and growing demand for community managers. Our members' had some additional perspectives: Community an social media... [read more]

Community is a Mindset

January 6, 2010 by DavidAlston
with 169 views
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Rachel Happe just wrote a great post Community is a Management Approach, not Just a Role.  It was partially based on some of the passionate discussion we had on the topic in December when a bunch of us got together in Boston.  It's something I'm very passionate about so I thought I would expand on the topic a bit further.... [read more]

Community Is A Management Approach, Not Just a Role

December 18, 2009 by Rachel Happe
with 197 views
2

The way we currently think about community management — for the most part — is a role played by someone managing a set of relationships often mediated by an online destination.  One of the reasons Jim and I started The Community Roundtable is that we saw it emerging as a career path for many and that some of the... [read more]

Consistantcy & Translation in Community Management

December 14, 2009 by Rachel Happe
with 139 views
2

Alicia Stanley (@stales) pointed me to the following post on the Wego Health community. While the topic of the post was about communicating as a community manager in a health community, the post was full of some pretty complex topics: Balancing consistency of ‘voice' with the needs of various groups Facilitating... [read more]

Have You Appreciated Your Community Members Today?

December 8, 2009 by Vanessa DiMauro
with 263 views
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A community is only as strong as its membership base. The members of any community are the lifeblood of the organization - be it online or offline. A successful community is a vibrant organism - rich with peer connections, collaboration, content and knowledge sharing.  Each member who makes a contribution to the community should... [read more]

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