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The Social Customer is an editorially independent, moderated community for leading customer service practitioners and thought leaders. We provide unique content and resources for all who work in or follow the customer experience as it evolves beyond call centers and increasingly permeates business organizations. Numerous studies show that the cost of obtaining a new customer is 7-10 times greater than that of retaining existing customers, further underscoring the importance of customer service in a digital world. By shedding fresh light on issues such as community management, call centers, CRM, social media best practices and customer loyalty, we aim to show how organizations can become smarter and more customer-friendly in the 21st century.
There are plenty of ways to get involved. First, sign up for an account on this site. Next, tie your existing blog's RSS feed directly into our site so that your posts are pushed to us automatically; manually submit exclusive content with our easy to use content creation platform; sign up for updates via RSS; follow us on Twitter @yourcustomers or Like us on Facebook to keep up to date on all of our new content and events.
The Social Customer is published by Social Media Today LLC. Click here to learn more about our company.
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The moderated community for social CRM and customer service professionals
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- Peter Auditore
- Dave Brock
- Jon Burg
- John Burton
- Robin Fray Carey
- Barry Dalton
- Vanessa DiMauro
- Frank Eliason
- Maggie Fox
- Max Gladwell
- Paul Greenberg
- Douglas Hanna
- Jesus Hoyos
- Shep Hyken
- Mark Johnson
- Esteban Kolsky
- Brent Leary
- Mitch Lieberman
- Pam Moore
- Jennifer Roberts
- Brian Vellmure
- C.B. Whittemore
Becky Carroll is the President and Founder of Petra Consulting Group focused on WOW customer experiences. More »
John Hernandez is a Vice President and General Manager in Cisco's Enterprise, Commercial and Small Business Division. More »
Jesus Hoyos Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer and blogger for the Latin American region. More »
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. More »
Brent Leary is Co-founder & Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. More »
Alyson Stone is Manager of Customer Programs and Publications for Assistly. More »
Emily Yellin is an author, journalist, and contributor to the NY Times. More »
Social Media Results Conference: Engage. Communicate. Measure. Profit.
When: Wed, 2012-05-23 08:30
Interactive Communication for the Transport Industry
When: Tue, 2012-07-10 08:23
INBOUND 2012
When: Mon, 2012-08-27 08:00
Excellence in Customer Service: Supporting Better Quality and Delivery of Service
When: Wed, 2012-09-26 08:00
Book Now Book Now Excellence in Customer Service: Supporting Better Quality and Delivery of Service
When: Wed, 2012-09-26 11:58
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