About Social Media Today
Becky Carroll is the President and Founder of Petra Consulting Group focused on WOW customer experiences. More »
John Hernandez is a Vice President and General Manager in Cisco's Enterprise, Commercial and Small Business Division. More »
Jesus Hoyos Jesús Hoyos is a CRM industry analyst, advisor, speaker, influencer and blogger for the Latin American region. More »
Esteban Kolsky is the Principal and Founder of ThinkJar, an advisory and research think-tank focused on Customer Strategies. More »
Brent Leary is Co-founder & Partner of CRM Essentials LLC, a CRM consulting/advisory firm focused on small and mid-size enterprises. More »
Alyson Stone is Manager of Customer Programs and Publications for Assistly. More »
Emily Yellin is an author, journalist, and contributor to the NY Times. More »
“Brian - I searched for 'Augmented Engagement Strategy' and there were no results.You have just coined a brand new business concept. That is spectacular and I look forward to seeing more articles from you about this. This article is top notch by the way.”
“What is the definition of loyalty you are using? you let the customer define what loyalty is? and whether or not they are loyal? what metrics are they using? over what period of time?this is not more than sensationalistic bs - not research. you cannot let the customer identify themselves as loyal or not - of course they are! even if they are not, they don't know what you mean by it or ...”